Thank you for shopping with us!
This Shipping Policy outlines our shipping procedures and terms. If you have any questions, please feel free to contact our customer support team.
1. Processing Time
We typically process and ship orders within 1-3 business days of receiving your order. Orders are processed on business days only, excluding weekends and holidays.
Processing times may vary based on inventory availability, order volume, or special events (e.g., promotions). If processing time is expected to exceed normal, we will notify you via email.
2. Shipping Methods and Costs
We offer multiple shipping options, including standard shipping, expedited shipping, and international shipping.
Shipping costs are calculated based on the weight, dimensions of the order, and the destination. You will see the total shipping cost at checkout.
The shipping companies we use may include DHL, FedEx, UPS, etc., depending on the destination.
3. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to monitor your package’s status on the carrier’s website.
Please note that international shipments may experience delays in customs, which can affect the availability of tracking information.
4. Shipping Areas
We currently offer domestic and international shipping. After entering your shipping address at checkout, available shipping options will be displayed.
For some remote areas or regions where we cannot deliver, we will inform you by email and offer alternative solutions.
5. Customs Duties and Taxes
For international orders, the recipient may be responsible for paying customs duties, VAT, or other import fees. These charges are not included in the order total and are collected by the carrier upon delivery.
Customs duties and taxes are determined by local customs regulations, and we recommend contacting your local customs office for more details.
6. Lost or Damaged Orders
If your package is lost or damaged during transit, please contact our customer service team immediately. We will assist with investigating the issue and take the necessary steps to resolve it.
We recommend inspecting your package at the time of delivery. If you find any damage or missing items, please contact us within 24 hours.
7. Address Changes
If you need to change the shipping address after placing an order, please contact our customer service team as soon as possible. We will try to accommodate the change before the order is shipped. Once an order is shipped, we cannot modify the shipping address.
8. Unforeseen Delays
While we strive to deliver orders promptly, there may be unforeseen delays due to circumstances such as weather, carrier issues, or customs clearance.
If your package is delayed, we will work with the carrier to provide updates and assist you in resolving the issue.
9. Returns and Refunds
If you are not satisfied with your order, you can request a return according to our Return and Refund Policy. Please refer to our returns page for more information.
10. Contact US
If you have any questions regarding shipping or need assistance, feel free to reach out to us:
Email: benananpro@gmail.com
Whatsapp: 86 17703002293
Live Chat: Visit our website at www.benanan.com